Refund Policy

We want you to feel confident when ordering from Zenitra Labs. You may request a refund within 30 days of delivery.

Refund Eligibility

To request a refund, please contact us at hello@zenitralabs.com within 30 days of delivery with your order number.

You do not need to return the product. Because our supplements are filled to order and cannot be resold once they have shipped, we ask that you keep or discard the item rather than send it back. Opened products are eligible — we understand that trying a supplement is the only way to know whether it is right for you.

Restocking Fee

We do not charge a restocking fee.

Return Shipping

You are not responsible for any return-shipping costs, and no shipping charges are deducted from your refund.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged or defective, or if you received the wrong product, contact us at hello@zenitralabs.com with your order number and photos when applicable. We will send a replacement or issue a full refund, whichever you prefer. Fulfillment issues are not limited to the 30-day window.

Non-Refundable Items

The following are not eligible for a cash refund:

• Digital products or downloadable content
• Gift cards

Free promotional gifts have no cash refund value and are yours to keep.

Exchanges

We do not process direct exchanges. If you would like a different product, request a refund for your original order and place a new order at your convenience. You do not need to wait for the refund to be processed first.

Subscriptions

You may cancel a subscription at any time from your account or by emailing hello@zenitralabs.com. There is no cancellation fee and no minimum number of orders. To skip, pause, or reschedule an upcoming order, please email us and we will take care of it. Orders that have already shipped are covered by the 30-day refund above.

Refunds

Once your refund request is received, we will confirm it by email. Approved refunds are issued to the original payment method within 10 business days, with no deductions.

Your bank or credit-card provider may require additional time to post the refund. If more than 15 business days have passed since we approved your refund, please contact hello@zenitralabs.com.

How to Request a Refund

Email hello@zenitralabs.com with:

• Your order number
• The item concerned
• Photos, if the item is damaged, defective, or incorrect

A reason for your request is welcome but not required. We will confirm your refund by email.

This policy does not limit any rights available to you under applicable law.